360 Counters, LLC | https://360counters.com | (360) 907-3716

Last Updated: July 24, 2026

This Privacy Policy explains how 360 Counters, LLC collects, uses, stores, protects, and shares information collected through our website, contact forms, phone calls, text messages, emails, advertising campaigns, and other direct interactions with customers and prospective customers.

This Privacy Policy applies to information collected through our website and related communications, except where a separate written agreement, estimate, service agreement, or project contract states otherwise.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as information automatically collected when you visit our website or interact with our advertising.

Contact information, such as your name, phone number, email address, and project or service address.

Project information, such as the type of countertop service requested, material preferences, photos, project notes, room or surface details, measurements, budget, timeline, and appointment preferences.

Communication records, including form submissions, emails, call details, voicemail messages, text message history, appointment notes, quote notes, and project-related communications.

Website and advertising information, such as IP address, browser type, device information, pages visited, referral source, UTM parameters, click IDs, campaign information, and other analytics data.

Billing or payment-related information when necessary to process invoices, deposits, service payments, or project payments. Payment information may be handled by third-party processors and is subject to their terms and policies.

2. How We Collect Information

We collect information when you submit a form, request a quote, call us, text us, email us, schedule an appointment, communicate with our team, or interact with our website, online ads, social media pages, or business listings.

We may also use cookies, pixels, analytics tools, advertising tags, call tracking, and similar technologies to understand how visitors find and use our website and to improve our marketing and customer experience.

3. How We Use Information

We use information for legitimate business purposes, including to:

Respond to quote requests and customer inquiries.

Schedule consultations, measurements, templating appointments, installation appointments, and project-related communications.

Prepare quotes, estimates, proposals, invoices, service records, and project documentation.

Provide countertop installation, countertop replacement, kitchen countertops, bathroom vanity countertops, laundry room counters, basement bar counters, outdoor kitchen surfaces, office or hobby room countertops, fireplace surrounds, fabrication, templating, material selection support, and related countertop services.

Help customers compare countertop materials, including granite, quartz, marble, porcelain, quartzite, soapstone, and other available materials.

Send transactional messages, such as appointment reminders, quote notifications, project updates, arrival notifications, installation updates, care instructions, and service-related communications.

Send promotional or marketing messages only where permitted by law and based on applicable consent or opt-out preferences.

Measure website performance, advertising performance, lead sources, and customer engagement.

Improve our website, services, advertising, operations, and customer experience.

Protect our business, prevent fraud, comply with legal obligations, and enforce our rights.

4. Text Messaging and Phone Communications

By providing your phone number, you authorize 360 Counters, LLC to contact you by phone call, text message, or similar communication method regarding your inquiry, appointment, quote, estimate, project, account, or service request.

If you opt in to receive text messages, message frequency may vary. Message and data rates may apply. Reply STOP to opt out of text messages, and reply HELP for help. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

We do not sell, rent, or share mobile opt-in information or text message consent data with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, and advertising technologies to remember preferences, measure traffic, attribute leads, improve website performance, and understand which marketing channels bring visitors to our website.

These technologies may collect information such as pages visited, browser and device information, referring websites, UTM parameters, ad click identifiers, approximate location, and interactions with our website. You can usually adjust cookie preferences through your browser settings, although some features may not work properly if cookies are disabled.

6. How We Share Information

We do not sell or rent your personal information. We may share information only as reasonably necessary for business operations, customer service, project delivery, legal compliance, or protection of our rights.

Service providers, including CRM platforms, website hosting providers, analytics providers, advertising platforms, communication tools, scheduling tools, payment processors, and software vendors.

Project-related partners, such as installers, fabricators, suppliers, manufacturers, designers, contractors, consultants, delivery providers, or other professionals involved in reviewing, estimating, scheduling, preparing, fabricating, delivering, or performing requested countertop services.

Legal, safety, or compliance purposes, including where required by law, court order, government request, permit requirement, inspection process, or to protect rights, safety, property, or security.

Business transfers, such as a merger, acquisition, financing, sale of assets, or reorganization involving all or part of our business.

7. Your Access and Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, contractual, security, and operational limitations. You may also ask questions or express concerns about how we use your information.

You may opt out of marketing communications at any time by following the unsubscribe or opt-out instructions in the message or by contacting us directly. Transactional and service-related communications may still be sent when necessary to respond to your request or manage an active quote, appointment, service request, project, or account.

8. Data Security

We take reasonable administrative, technical, and physical precautions to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission, storage system, or method of electronic communication is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and improve our operations. Retention periods may vary depending on the type of information and the reason it was collected.

10. Third-Party Websites and Services

Our website may link to third-party websites, platforms, payment processors, social media pages, review sites, maps, manufacturers, suppliers, financing providers, certification providers, or other services. We are not responsible for the privacy practices, content, or security of third-party websites or services. Review their privacy policies before providing information to them.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. Your continued use of our website or services after changes are posted means you acknowledge the updated policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact 360 Counters, LLC through our website at https://360counters.com, by phone at (360) 907-3716, or by email at Info@360counters.com.

360 Counters, LLC

24502 Northeast 50th Street, Vancouver, Washington, 98682

Phone: (360) 907-3716

Email: Info@360counters.com

Website: https://360counters.com